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Smartlink Help

SmartlinkPP

Having issues topping up your meter?

Please view the following instructions:

If your meter has not topped up, please try resetting the modem, you can do this by disconnecting the modem, wait 5 minutes, then re-connect.

To activate the EMERGENCY CREDIT facility, press and hold the BLUE and GREEN buttons together for 5 seconds. This will then give you access to £5.00 credit.

PLEASE NOTE: EMERGENCY CREDIT CAN ONLY BE ACTIVATED WHEN THE UTILITY TURNS OFF.

Smartlink PP payment issue

Please use this form when your SmartlinkPP device top up card payment has been made via the Meters UK customer portal and the amount hasn’t been added to your available credit.

*Please note… all fields are mandatory.

1 Step 1

Smartlink Top Up Issue:

First Name

Last Name

Email address

Phone Number

Address Line 1

Address Line 2

Town/City

Postcode

Name of Landlord

Serial number of device (12 numbers with no spaces)

Time of Payment (HHMM using 24 hour clock)

Date of Payment

Amount of payment (whole pounds only)

Card Number

Barclaycard payment reference (10 numbers with no spaces starting with an 9)The Barclay card reference number can be found on the receipt sent under “payment reference”.

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Smartlink Help

SmartlinkPP

Having issues topping up your meter?

Smartlink PP payment issue

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